Returns, Refunds and Complaints Policy for Poplar Flower Deliveries

Our Fresh Flowers Guarantee in Poplar

At Poplar Florist, we are committed to delivering only the freshest and most beautiful flowers to homes and businesses in the Poplar area. As a trusted local florist, we stand behind our Fresh Flowers Guarantee: your flowers will arrive vibrant, fresh, and in excellent condition. Our community relies on us for quality arrangements, and we strive to exceed expectations with every bouquet we deliver.

Damaged-on-Arrival Policy

We take every precaution to package our flowers carefully, but if your order arrives damaged or in less-than-perfect condition, please let us know as soon as possible. To help us resolve the issue quickly, we ask that you provide a clear photo of the damage, ideally within 24 hours of receiving your delivery. This enables us to assess the problem and offer a solution promptly.

Freshness Window

Your satisfaction is our priority, and we want you to enjoy your Poplar Florist arrangement at its freshest. We guarantee that your flowers will remain fresh and vibrant for at least 5 days from the date of delivery, provided they are cared for according to our recommended guidelines (such as changing water, trimming stems, and keeping them away from extreme temperatures). If your flowers wilt or do not meet freshness expectations within this period, please contact us so we can help.

Refund and Replacement Options

If your flowers arrive damaged, do not meet our freshness standards, or are not what you expected, we are happy to arrange a solution. Depending on the situation, we will offer one of the following:

• Refund: A full or partial refund to your original payment method.
• Replacement: A fresh bouquet delivered at no extra cost to you.
• Alternative Arrangement: If you wish, we can send a replacement of a different style or bloom.

Please contact us within 5 days of receiving your flowers to be eligible for a refund or replacement. For questions about eligibility or assistance, our team is always ready to help you.

How to Make a Complaint

If you are unhappy with any aspect of your Poplar Florist experience, please let us know as soon as possible. We genuinely value every piece of feedback and take complaints very seriously. Here’s how our complaints process works:

1. Contact Us: Reach out to our team with your order details and a brief description of your concern.
2. Investigation: We will review your complaint and, if necessary, request further information such as photographs or details about the delivery.
3. Resolution: Our team will strive to resolve your complaint within 2 working days, offering an appropriate solution such as a replacement or refund.
4. Follow-Up: We follow up to ensure you are satisfied and welcome your feedback to improve our service.

Your Trusted Poplar Florist

As a dedicated local florist, Poplar Florist is proud to be part of the Poplar community, delivering flowers to households and businesses with care and reliability. Whether you are celebrating, commiserating, or simply brightening someone’s day, you can order with confidence knowing that your satisfaction is our top priority. Thank you for putting your trust in Poplar Florist—the local experts in fresh flower delivery.