Poplar Florist E-commerce Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Poplar Florist. We provide online flower delivery services in Poplar and the surrounding areas. These Terms & Conditions ("Terms") set out the basis on which you may access and use our website to place orders for flowers and related products. By submitting an order on our website, you agree to be bound by these Terms. We recommend you read them carefully before placing an order. If you do not agree to these Terms, you should not use our services.

Scope of These Terms

These Terms apply to all orders placed by customers in Poplar and neighbouring areas using our online platform for flower delivery. They govern the relationship between you (the customer) and Poplar Florist in respect to your use of our website, order placement, payment, and delivery of floral arrangements and related products.

The Order Process

1. Placing an Order:

To purchase flowers or related items, you must select your desired products and add them to your shopping basket. You will be guided through the checkout process, during which you will be prompted to provide necessary delivery details, preferred delivery date, and any special instructions. Please check all the information carefully before confirming your order.

2. Order Confirmation:

Once you submit your order and payment has been processed, you will receive an order confirmation on screen and/or via other communication means. This confirmation acknowledges receipt of your order, but does not constitute acceptance by Poplar Florist.

3. Acceptance of Orders:

Your order is only accepted when we dispatch the goods or send you an explicit dispatch confirmation. We reserve the right to decline or cancel your order prior to dispatch due to unavailability of products, payment issues, or other reasons as outlined in these Terms.

4. Substitution Policy:

Whilst we endeavour to fulfil every order as specified, floral products are seasonal and subject to availability. Should any items not be available, we reserve the right to substitute similar items of equal or greater value and quality. This is to ensure prompt delivery of your order, especially during peak or holiday periods. Substitutions will be made with the utmost care to maintain the overall look and feel of your chosen arrangement.

5. Delivery:

We offer delivery services throughout Poplar and surrounding areas. Deliveries are typically made between our specified delivery hours. Although we will make reasonable efforts to ensure delivery is made on the requested date, we cannot guarantee exact delivery times. Same-day delivery requests may be possible if orders are received before the published cut-off time, subject to availability. We will not be liable for any delivery delays caused by circumstances outside our control, such as severe weather conditions, road closures, or inaccurate delivery details provided by the customer.

Product Information

We take great care to ensure all product descriptions, prices, and images displayed are accurate at the time of entry. However, colours and sizes may vary slightly due to photographic limitations and natural flower variations. All prices displayed include VAT unless otherwise stated.

Some flowers, particularly lilies and other pollinated blooms, may be harmful to pets or people with sensitivities. It is the recipient’s responsibility to handle flowers appropriately and with care.

Pricing and Payment

1. Prices:

All prices are quoted in Pounds Sterling (GBP) and include VAT where applicable. Prices are as stated at the time of order, but we reserve the right to change prices at any time without notice. If a pricing error is identified for a product you have ordered, we will inform you as soon as possible and offer the option to reconfirm your order at the correct price or cancel your order for a full refund.

2. Payment:

Payment must be made in full at the time of placing your order. We accept the payment methods as displayed on our website during the checkout process. By placing an order, you confirm that you are authorised to use the provided payment method. All card transactions are subject to validation checks and authorisation by your card issuer. If your payment is not authorised, we will not be able to process your order. We use secure payment processing technology to protect your financial information.

Order Changes and Cancellations

1. Changing Your Order:

If you wish to make changes to your order after it has been placed, please contact us as soon as possible. While we will make every reasonable effort to accommodate changes, this may not be possible if the order has already been prepared or dispatched.

2. Cancelling an Order:

You have the right to cancel your order in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For fresh flower orders, cancellations must ordinarily be made at least 24 hours before the scheduled delivery date, as perishable products may be prepared shortly after your order is placed. To request a cancellation, please contact us promptly. Where eligible, refunds will be processed using your original payment method. We reserve the right to refuse cancellation and refund for products which have already been dispatched, delivered, or prepared, especially for perishable or custom arrangements.

Returns and Refunds

Due to the perishable nature of flowers, we do not accept returns unless the products are faulty, damaged upon delivery, or do not conform to your order. If you believe your order is incorrect or unsatisfactory, please contact us within 24 hours of delivery with photographic evidence. We may offer a replacement or refund at our discretion, following investigation. Refunds, where applicable, will be credited to your original payment method.

Liability

We take every care to ensure all products dispatched are of the highest possible standard. However, Poplar Florist shall not be liable for any loss or damage suffered by you or any third party arising from misuse of our products, improper care, or failure to follow care instructions. In the event of a claim relating to the quality or delivery of goods, our total liability to you shall not exceed the purchase price paid by you for the relevant goods.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any matter for which it would be unlawful to limit or exclude liability. We accept no liability for any indirect or consequential losses, including loss of revenue, profits, or business, arising from your use of our website or services.

Customer Obligations

It is your responsibility to provide accurate and complete information at the time of placing your order, including the recipient’s name, address, contact number, and any special instructions for delivery. Poplar Florist will not be responsible for failed deliveries due to incorrect or incomplete information supplied by you.

You must also ensure that someone is available at the delivery address to accept the flowers or provide alternative arrangements in advance. Where a safe place or neighbour is nominated for delivery, you accept responsibility for any loss or damage after delivery is made in accordance with your instructions.

Use of Our Website

Use of our website and services is subject to these Terms, as well as our Privacy Policy. You agree not to use our website for any illegal or unauthorised purpose. We reserve the right to suspend or terminate your access to the website at our sole discretion, if we believe you are in breach of these Terms or applicable laws.

Intellectual Property

All content on the Poplar Florist website, including text, images, designs, logos, and product listings, is the property of Poplar Florist or its licensors. You may not reproduce, distribute, or use any content from our website without our express written permission.

Privacy and Data Protection

We respect the privacy of our customers and process your personal data in accordance with UK data protection laws. For details about how we collect, use, and protect your information, please refer to our Privacy Policy. We do not store your payment card details after your transaction is completed.

Events Outside Our Control

We shall not be liable for any failure or delay in performing our obligations under these Terms due to events outside our reasonable control. Such events may include, but are not limited to, acts of God, natural disasters, strikes, war, civil disturbance, failure of utilities, transportation delays, or pandemic conditions. If such circumstances arise, we will contact you as soon as possible to inform you and take appropriate steps to minimise the impact where possible.

Governing Law and Jurisdiction

These Terms and any disputes arising from them or related to your use of our website and services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments to These Terms

We reserve the right to amend these Terms at any time to reflect changes in our practices, legal requirements, or other circumstances. The most current version will always be available on our website. Continued use of our website and services after changes are published constitutes your acceptance of the updated Terms. We recommend checking this page regularly for updates.

Contact and Customer Support

If you have any questions or concerns regarding these Terms, your order, or our flower delivery services in Poplar and surrounding areas, please use the contact form available on our website. We are committed to providing outstanding service and will endeavour to resolve any queries as swiftly as possible.

Applicability

These Terms & Conditions apply specifically to customers purchasing flowers and related products for delivery in Poplar and its neighbouring regions. By placing an order, you acknowledge and agree to these terms in full.

Thank you for choosing Poplar Florist. We look forward to helping you make every occasion special with our floral delivery service across Poplar and surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Poplar, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Poplar.

For assistance with orders, returns or account queries, please fill out the Contact Us form.